Customer communication
Direct experience answering questions, explaining unfamiliar information and helping people understand practical options.
Application profile
A customer-focused professional with hands-on telecommunications experience, multicultural communication skills and a practical, listening-first approach.
Open to a conversationField-based role · Longford
A simple introduction
Good sales is not only about knowing features and prices. It starts with listening: what does the customer already have, what is frustrating them and what are they actually trying to improve?
Once that is clear, the right option is much easier to explain. That is the approach I would bring to a field sales role.
Why this role
The Vodafone Field Sales opportunity with King Communications combines three things I am comfortable with: meeting people, understanding practical needs and working with technology.
Direct experience answering questions, explaining unfamiliar information and helping people understand practical options.
Previous hands-on exposure to VoIP services, Call Detail Records, billing, call costs and call-routing issues.
Years of self-employment developed personal responsibility, time management and confidence working without constant supervision.
Based in Longford, comfortable meeting new customers throughout the day and holding a full EU Category B licence since 2011.
I am not presenting myself as an experienced Vodafone salesperson. I am presenting myself as someone who can learn the products, speak naturally with customers, work independently and put consistent effort into results.
Relevant background
Telecommunications Operations & Customer Support
Supported VoIP calling services for international call shops. Reviewed CDR records, calculated call costs and margins, maintained billing records in Excel, and helped resolve failed or poor-quality call routes.
Self-employed
Guided learners preparing for driving-theory examinations in English and Spanish, including taxi-driver theory for Madrid, Barcelona and Valencia. Worked one-to-one with people from varied cultural and language backgrounds.
Career development
Developed practical confidence using modern AI and digital tools for research, communication, websites, information organisation and business problem-solving.
Customer approach
I would rather make the right recommendation than force the wrong sale. A customer who feels listened to is more likely to trust the conversation.
Ask about the household, connected devices, current service and how the internet is used before discussing suitable availability-based options.
Explore whether the issue is broadband speed or coverage inside the home, then explain the appropriate connectivity solution clearly.
Understand viewing and connectivity needs, check service availability and explain a suitable broadband and TV combination without unnecessary complexity.
Quick facts
Reliable, practical and comfortable with people. I have lived and worked in multicultural environments and am ready to establish myself professionally in Ireland.
Let’s talk